1. Introduction (tOS) Terms of Service
Welcome to The Animal Cave (the “Site”). These Terms of Service (“Terms”) govern your use of our website located at http://theanimalcave.com and any related services provided by us.
By accessing or using our Site, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Site.
2. Acceptance of Terms
IMPORTANT NOTICE: STRICT RETURN POLICY
Please read our return policy carefully before making any purchase. We maintain an extremely strict return policy. Returns are ONLY accepted for items damaged during shipping, and only within 7 days of delivery with required photographic documentation. All other sales are final with no exceptions.
By placing an order, you acknowledge that you have read, understood, and agree to our strict return policy.
3. Products and Services
Product Information
We strive to provide accurate product descriptions, images, and pricing. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free.
Pricing
All prices are listed in USD and are subject to change without notice. We reserve the right to modify prices at any time. Price changes will not affect orders already placed and confirmed.
Availability
Product availability is subject to change. We reserve the right to discontinue products at any time without notice.
4. Orders and Payment
Order Acceptance
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product or pricing information, or suspected fraudulent activity.
Payment
Payment is due at the time of order. We accept major credit cards, PayPal, and other payment methods as displayed at checkout. All payments are processed securely through our payment processors.
Order Confirmation
Once your order is placed, you will receive an order confirmation email. This email does not constitute acceptance of your order, but simply confirms that we have received it.
5. Shipping and Delivery
Shipping Policy
We ship throughout the United States. Shipping costs and delivery times vary based on location and shipping method selected.
Delivery
Delivery times are estimates and not guaranteed. We are not responsible for delays caused by shipping carriers, customs, or other factors beyond our control.
Risk of Loss
Risk of loss and title for products pass to you upon delivery to the shipping carrier.
6. Returns and Refunds
Return Policy
STRICT RETURN POLICY – PLEASE READ CAREFULLY
Returns are ONLY accepted for products that arrive damaged during shipping. We do not accept returns for any other reason, including but not limited to:
- Change of mind
- Incorrect size selection
- Color/style preferences
- Product not meeting expectations
- Buyer’s remorse
Damaged Item Returns: You have exactly 7 days from the date of delivery to report and return damaged items. After 7 days, no returns will be accepted under any circumstances.
Required Documentation: To return a damaged item, you MUST:
- Contact us within 7 days of delivery
- Provide clear, detailed photographs showing all damage
- Include photos of the packaging to document shipping damage
- Provide your order number and delivery confirmation
Return Process:
- Email us immediately with photos and order details
- Wait for our return authorization before sending anything back
- Returns without prior authorization will be refused
- You are responsible for return shipping costs
- Items must be returned in original packaging with all contents
No Exceptions: This policy has no exceptions. All sales are final except for shipping damage within the 7-day window with proper documentation.
Return Process
To initiate a return for damaged items, you must contact us within 7 days of delivery with clear photographs of the damage and your order number. Returns will not be processed without photographic evidence of shipping damage. You are responsible for return shipping costs in all cases.
Refunds
Refunds for damaged items will be processed within 5-10 business days of receiving and inspecting the returned item. Refunds will only be issued after we verify the damage through the provided photographs and returned product inspection. Refunds will be issued to the original payment method.
No Other Returns
IMPORTANT: We do not accept returns for any reason other than shipping damage. All sales are final. Please carefully review product descriptions, sizes, and specifications before purchasing as we cannot accept returns for incorrect selections or changed preferences.
7. User Accounts
Account Creation
You may create an account to make purchases easier and track your orders. You are responsible for maintaining the confidentiality of your account information.
Account Responsibilities
You are responsible for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.
Account Termination
We reserve the right to terminate or suspend accounts that violate these Terms or engage in fraudulent or harmful activities.
8. User Conduct
Prohibited Activities
You may not use our Site to:
- Violate any applicable laws or regulations
- Transmit harmful, threatening, or offensive content
- Interfere with the operation of the Site
- Attempt to gain unauthorized access to our systems
- Engage in any fraudulent activities
User-Generated Content
If you post reviews, comments, or other content, you grant us a non-exclusive, royalty-free license to use, display, and distribute such content.
9. Intellectual Property
Our Rights
The Site and its original content, features, and functionality are owned by us and are protected by international copyright, trademark, and other intellectual property laws.
Your Rights
You may not reproduce, distribute, modify, or create derivative works of our content without our express written permission.
Trademarks
All trademarks, service marks, and trade names used on this Site are trademarks or registered trademarks of their respective owners.
10. Privacy
Your privacy is important to us. Please review our Privacy Policy, which governs how we collect, use, and protect your information.
11. Disclaimers
Service Availability
We do not guarantee that the Site will be available at all times or that it will be free from errors, viruses, or other harmful components.
Product Warranties
Products are sold “as is” unless otherwise specified. We disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose.
Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site.
12. Indemnification
You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses arising from your use of the Site or violation of these Terms.
13. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of these external sites.
14. Age Restrictions
You must be at least 18 years old to make purchases on our Site. If you are under 18, you may only use the Site with parental consent and supervision.
15. Geographic Restrictions
We may restrict access to our Site from certain geographic locations. You are responsible for compliance with local laws regarding online purchases.
16. Force Majeure
We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, or government actions.
17. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
18. Entire Agreement
These Terms constitute the entire agreement between you and us regarding your use of the Site and supersede all prior agreements and understandings.
19. Governing Law
These Terms are governed by the laws of the State of Texas and the United States. Any disputes will be resolved in the courts of Texas, United States.
20. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the Site. Your continued use of the Site after changes constitutes acceptance of the new Terms.
21. Termination
We may terminate your access to the Site at any time, with or without cause, and with or without notice.
22. Contact Information
If you have any questions about these Terms, please contact us at:
The Animal Cave chad@theanimalcave.com
23. Effective Date
These Terms are effective as of July 3, 2025 and were last updated on July 3, 2025.
By using our Site, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.