Return Policy
STRICT RETURN POLICY – PLEASE READ CAREFULLY
ALL SALES ARE FINAL – Returns are ONLY accepted for products that arrive damaged during shipping. We do not accept returns for any other reason.
What We DO NOT Accept Returns For
We do NOT accept returns for:
- Change of mind or buyer’s remorse
- Incorrect size or color selection
- Product not meeting your expectations
- Style or design preferences
- Product incompatibility
- Late delivery complaints
- Items you no longer want or need
No exceptions will be made to this policy.
Damaged Item Returns ONLY
Eligibility
Returns are ONLY accepted for items that arrive damaged during shipping. This includes:
- Products broken or cracked during transit
- Items with shipping-related damage to packaging that affects the product
- Products that arrive in non-functional condition due to shipping damage
Time Limit
You have exactly 7 days from the date of delivery to report damaged items. After 7 days, no returns will be accepted under any circumstances.
Required Documentation
To return a damaged item, you MUST provide:
- Clear photographs showing all damage to the product
- Photos of the packaging to document shipping damage
- Your order number and delivery confirmation
- Contact us within 7 days of delivery with all required documentation
Without proper photographic evidence, returns will not be processed.
Return Process
Step 1: Contact Us Immediately
- Email us within 7 days of delivery
- Include all required photos and order information
- Describe the damage in detail
Step 2: Wait for Authorization
- DO NOT send anything back without our authorization
- We will review your photos and documentation
- Returns without prior authorization will be refused and returned to sender
Step 3: Return the Item
- Package the item securely in original packaging
- Include all original contents and accessories
- Ship using a trackable method
- You are responsible for return shipping costs
Step 4: Processing
- We will inspect the returned item upon receipt
- Refunds will be processed within 5-10 business days after inspection
- Refunds will be issued to your original payment method
Important Return Conditions
Customer Responsibilities
- You pay return shipping costs for all returns, including damaged items
- Items must be returned in original packaging with all contents
- You must provide tracking information for returned items
- Items lost in return shipping are your responsibility
Our Inspection Process
- All returned items will be thoroughly inspected
- We will verify damage matches the provided photographs
- Items that don’t match the documented damage will not be refunded
- We reserve the right to refuse returns that don’t meet our criteria
Refund Information
Processing Time
- Refunds are processed within 5-10 business days of receiving and inspecting the returned item
- Refunds will appear on your original payment method within 3-5 business days after processing
Refund Amount
- Full product refund (minus original shipping costs)
- Return shipping costs are not refunded
- Any payment processing fees are not refunded
Contact Information
For damaged item returns, contact us at:
Email: chad@theanimalcave.com
Include in your message:
- Order number
- Date of delivery
- Clear photos of damage
- Photos of packaging
- Description of the damage
Frequently Asked Questions
Q: Can I return an item if it doesn’t fit?
A: No. All sales are final except for shipping damage.
Q: What if I ordered the wrong size?
A: We cannot accept returns for incorrect size selections. Please review sizing information carefully before ordering.
Q: Can I exchange an item?
A: We do not offer exchanges. You would need to place a new order for the desired item.
Q: What if the item arrives after 7 days and is damaged?
A: The 7-day window begins from the delivery date, not the ship date. If you receive a damaged item after 7 days, you cannot return it.
Q: Who pays for return shipping?
A: You are responsible for return shipping costs in all cases, even for damaged items.
Legal Notice
This return policy is part of our Terms of Service and is governed by Texas state law. By making a purchase, you acknowledge that you have read, understood, and agree to this strict return policy.
This policy has no exceptions and is strictly enforced.
Last Updated: July 3, 2025